PATIENT SAFETY   &
COMPLIANCE

Global Patient Safety Programme

Mason Pharma’s Global Patient Safety (GPS) department monitors and supports a favourable benefit-risk profile for all products through the science of Pharmacovigilance (PV) – defined by the WHO as detection, assessment, understanding, and prevention of adverse drug effects.

Our Culture

GLOBAL PATIENT SAFETY

Prioritizing Patient Health and Product Safety

Who We Are

GPS professionals are medical and scientific specialists trained in pharmacovigilance. They continuously monitor product safety across lifecycles, apply risk mitigation strategies, and manage signal and risk governance — ensuring new safety information is assessed and communicated to healthcare providers and regulators worldwide.

Our Commitment

Mason Pharma GPS optimises safe product use through continuous Benefit-Risk assessment and transparent communication. All activities align with Mason Pharma Values, the Worldwide Compliance & Business Ethics Programme, and the Staff Code of Conduct.

How We Operate

Doing the right thing is central to serving patients. At Mason Pharma, integrity is not just policy — it is demonstrated daily through the words, decisions, and actions of every team member. Our business is built on an unwavering commitment to compliance and ethical conduct.

Compliance & Quality

  • Training on and adherence to written policies and standard operating procedures (SOPs).
  • Regular monitoring and governance body review of compliance metrics.
  • Internal process audits conducted periodically.
  • Supplier and business partner pharmacovigilance audits.
  • Timely reporting of adverse events and product complaints per Corporate Policy and Code of Conduct.